Does Home Sleep Care offer a trial period? How much does it cost?
Absolutely! We offer a FREE 30 day trial with no deposit and no fee at the end of your trial. This FREE trial is meant for you to try different equipment to find what works best for you and what is most comfortable. You will receive ongoing support from our clinical staff to help you successfully adjust to CPAP therapy.
Can I try different equipment during my trial period? How much will it cost?
Yes. The purpose of the trial period is to find what equipment works best for you. You are more than welcome to try different style masks if you are not happy with the one you originally went home with. You may also try a machine from a different manufacturer if you are not happy with the one you originally chose to trial. When you do purchase a CPAP machine is it final sale. Please call our office if you would like to book an appointment to meet with a Health Care Professional to inquire about trying different equipment. All of this support is FREE!
What happens if I can’t get used to the therapy during the trial period?
Home Sleep Care offers a FREE 30 day trial however if you are staying in contact with us and really making an effort to get adjusted to the therapy we can discuss a trial extension. Please call us immediately if you are having ANY issues or concerns.
What happens if I don’t purchase at the end of my trial? Will I be charged?
If your trial is unsuccessful and you do not wish to purchase a CPAP machine after the 30 days there will be no charge to you. Just return all of the loner equipment and we will notify your sleep physician. Please keep in mind that prescriptions are valid for one year. If you choose to decline therapy for the time being, you are always welcome to re-trial at a later date when it is more convenient for you while your prescription is valid.
Is there any government funding for PAP therapy machines?
Yes, there is government funding for CPAP, APAP and BiLevel machines (with a valid medical diagnosis and prescription issued by a sleep physician) and we will take care of the funding process and application. Home Sleep Care is a registered vendor with the Ministry of Health and Long Term Care’s Assistive Device Program (ADP). This program funds 75% towards the purchase of your PAP system. Many extended health benefit programs also provide assistance for the remaining 25% client portion that you are responsible for as well as any extra accessories. We will happily assist you in inquiring what your specific plan covers. We will also take care of your application to the ADP program and provide you with the necessary paperwork to submit to your insurance company. If you are receiving any government assistance from the Ontario Disability Support Program (ODSP) or Ontario Works (OW) you may be eligible for further funding. We will be happy to look into this for you. You may also ask us about our payment plans.
What equipment will Home Sleep Care provide me with?
You will receive everything that you need to get you started on CPAP therapy. This includes: a machine set to your prescribed pressure, power cord, carrying case, heated humidifier, standard water chamber, filter, heated tubing and a basic nasal mask (upgraded masks available).
Does Home Sleep Care offer payment plans?
Absolutely. If you are in need of a payment plan please let us know and we can work something out that is mutually agreeable.
Will I need any additional supplies?
You will be provided with everything you need to get started with CPAP therapy however, there are many extra accessories that may make adjusting to therapy a lot easier. These are optional but could be recommended to you depending on your needs and lifestyle. It is recommended to replace the filter on your machine every 3-6 months so you may want to purchase some extra filters with your machine.
How often does a mask need to be replaced?
It is recommended that CPAP masks be replaced every 6 months-1 year as the cushions/pillows tend to deteriorate over time through regular wear and tear. You may notice your mask isn’t fitting the way it used to and is now leaking. This compromises your therapy as you are no longer receiving your prescribed pressure. Headgear begins to stretch out and lose elasticity which may cause over-tightening which is not recommended. Headgear also harbours bacteria from sweat and oils. Most extended health benefits cover a new mask every 6 months. We are more than happy to look into your coverage and CPAP supply replacement schedule for you. Some insurance companies allow us to direct bill. Please give us a call or stop by the office if you would like assistance looking into your insurance coverage.
How often does my CPAP machine need to be replaced?
The Assisted Devices Program (ADP) states that every Ontario resident with a valid health card is eligible for funding for a new CPAP machine every 5 years. Your machine must no longer be working and out of warranty. You must continue to meet the ADP eligibility requirements and you will need a new ADP application form signed by the doctor which may require a new sleep study.
Does Home Sleep Care have a follow up program after I purchase? What does it include? How much does it cost?
Yes we do! Our number one priority is your success on CPAP therapy which is why Home Sleep Care has an excellent follow up program. We will contact you 3 months after you purchase your CPAP machine to ensure that everything is going well and that you have no questions or concerns. We will contact you again 6 months after your purchase to confirm everything is still going well. At this time we will also remind you to change your filter if you haven’t already and remind you that you are eligible to get a new mask covered through your insurance company (if applicable). We will then contact you annually to bring in all of your CPAP equipment for a FREE maintenance check. At this yearly half hour appointment we will clean your machine, check the pressure to ensure it is blowing properly and holding as well as change your filter. We will ask you to fill out a short yearly questionnaire to update our Health Care Professionals as well as your Sleep Physician on your progress on CPAP therapy. This appointment is also an excellent time to see if there are any new products out, try a different mask or replace any supplies.
Will I always be on the pressure that the Doctor prescribed me?
Not necessarily. Weight loss, gain and/or any change in medical history can affect your CPAP pressure. You are eligible to go for a sleep study every 2 years covered by OHIP. If you experience a return in symptoms you may need a pressure adjustment.
Does Home Sleep Care charge for pressure adjustments?
No! All clinical services at Home Sleep Care are absolutely FREE. You will never be charged with an appointment fee. All that is required for a pressure change is a prescription issued by a sleep physician.
What if my CPAP unit breaks or needs repairs?
All CPAP machines come with a 3 year manufacturer warranty. It is highly recommended to take advantage of our FREE yearly equipment maintenance program to ensure that your unit continues to run at maximum performance. However, if a technical problem does occur just bring your machine in to your local Home Sleep Care. If your machine is still covered under the manufacturer’s warranty we will assess the issue, send it back to the manufacturer and provide you with a brand new machine. Ask us about our extended warranty program!